Setting/Resetting Passwords

If a user clicks a Forgot Password or Set Password link , the system opens the Password Set/Reset page:

Users enter their email address, and if the email address is assigned to a Name record in the system, ACEweb will send a password reset link to that email address:

If you are allowing multiple name records with the same email address (see UserIDSource), the email will contain sections for each user with the entered email address.

If you are allowing multiple name records with the same email address AND using the MultiEmailResponse option, users will also be required to enter their first and last name when requesting a password reset email. The email will only include that person's reset password link.

When the users clicks the link in the email, they'll be taken to the Change Password page where they can enter a new password:

When they submit the password, they will be notified of the successful password change:

Note: users must meet any password restrictions you have set when entering a new password.

You can customize the default reset password email message.

Student Manager staff members also have the option to blank the user's password field in their Name record. After the staff member blanks the password, the user can log on with the PubPassword then enter a new password for themselves.

To blank the user's password, open their Name record then press Shift+Alt+P. You will be asked to confirm the procedure:

Click the OK button to blank the password.

Note: you can use the same Shift+Alt+P keyboard shortcut to blank an Instructor password.

If staff do not want to receive notifications when users reset their passwords, you can disable it by adding the following hidden field to the LookupPWD.htm template:

<input type="hidden" name="NotifyOffice" value="OFF">